Front Office Team Lead - Guest Service & Training

Starwood Hotels; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Starwood Hotels in Nashville is seeking an Assistant Front Office Manager to lead and inspire our hospitality team and ensure outstanding guest service. You will train, supervise and mentor new hires, setting them up for success while maintaining Starwood’s service standards.

The role requires 2+ years in a Front Office supervisory capacity in an upper upscale or luxury environment, with strong leadership and communication skills and a flexible schedule to include evenings and weekends.

Qualifications

• 2+ years of experience in a Front Office supervisory role in a hotel environment
• Strong leadership and engagement with guests and team members
• Excellent verbal and written communication skills and flexibility to work days, evenings, weekends and holidays

Responsibilities

• Train, supervise and mentor new hires to ensure service excellence
• Lead and inspire the front office team to deliver exceptional guest experiences
• Interact with guests across a broad range of interactions to model Starwood’s service standards

Skills

Front Office supervision

Guest service leadership

Communication skills

Education

Post-secondary diploma/degree (preferred)

Job description

Starwood Hotels in Nashville is seeking an Assistant Front Office Manager to lead and inspire our hospitality team and ensure outstanding guest service. You will train, supervise and mentor new hires, setting them up for success while maintaining Starwood’s service standards.

The role requires 2+ years in a Front Office supervisory capacity in an upper upscale or luxury environment, with strong leadership and communication skills and a flexible schedule to include evenings and weekends.