Guest Services Front Desk Agent

SH Group; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Job summary

Starwood Hotels in Nashville is seeking a warm Front Office Agent to welcome guests and ensure a relaxing, effortless stay from arrival to departure. You will handle guest inquiries, assist with check-in/out, and collaborate with team members in a 24-hour operation.

A minimum of 1 year in guest or customer service is preferred, and knowledge of a second language is a plus. Starwood Hotels is committed to a diverse, inclusive culture and exceptional service, offering opportunities to grow within

Qualifications

• Minimum 1 year of similar work experience.
• Strong guest-service orientation and communication skills.
• Ability to multi-task in a fast-paced hotel environment.

Responsibilities

• Assist guests at arrival and departure with a friendly, helpful attitude.
• Provide attentive front desk service and answer inquiries.
• Support team with daily tasks in a 24-hour operation.

Skills

Guest service

Communication

Team player

Multitasking

Detail oriented

Flexible

Second language

Job description

Starwood Hotels in Nashville is seeking a warm Front Office Agent to welcome guests and ensure a relaxing, effortless stay from arrival to departure. You will handle guest inquiries, assist with check-in/out, and collaborate with team members in a 24-hour operation.

A minimum of 1 year in guest or customer service is preferred, and knowledge of a second language is a plus. Starwood Hotels is committed to a diverse, inclusive culture and exceptional service, offering opportunities to grow within