Front Office Leader – Guest Experience & Revenue

Aventura Mall; Nashville (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

JW Marriott Nashville seeks an Assistant Front Office Manager to lead Front Office operations, delivering flawless guest service while driving profitability and brand standards. You will guide the team, ensure inventory control, and support loyalty initiatives for a premier luxury hotel.

The role requires strong leadership, exceptional customer service, and the ability to coach staff in a high-volume luxury environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Two years hotel Front Office experience and/or Reservations required
• Minimum one year supervisory experience in a high-volume hotel preferred
• Excellent interpersonal, management, communication, and training skills essential
• Flexible schedule including evenings, weekends, and holidays as needed

Responsibilities

• Lead Front Office operations focusing on guest service, check-in/check-out, room inventory, and profitability
• Hire, train, coach and evaluate staff, conduct performance reviews and provide feedback
• Monitor team performance, conduct coaching sessions and retraining as needed
• Ensure sales growth through upselling JW Marriott Nashville services and loyalty programs
• Provide leadership as Manager On Duty, handle guest concerns and service recoveries

Skills

Front Office Leadership

Guest Service

Team Management

Communication

Education

Hotel/Hospitality Degree

Job description

JW Marriott Nashville seeks an Assistant Front Office Manager to lead Front Office operations, delivering flawless guest service while driving profitability and brand standards. You will guide the team, ensure inventory control, and support loyalty initiatives for a premier luxury hotel.

The role requires strong leadership, exceptional customer service, and the ability to coach staff in a high-volume luxury environment. Flexibility for evenings, weekends, and holidays is required.