Front Office Leader – Luxury Hotel Guest Experience

Turnberry; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Turnberry Nashville is seeking an Assistant Front Office Manager for its JW Marriott Nashville property. Lead Front Office operations, ensure outstanding guest service, manage room inventory, and uphold Marriott brand standards while driving profitability.

You will motivate and coach a team, monitor guest satisfaction, handle MOD duties, and collaborate on upselling and revenue strategies to maximize occupancy during peak periods.

Qualifications

• Ability to speak, read, write and understand English.
• Luxury environment demeanor and professional presentation.
• Minimum of two (2) years hotel Front Office/Reservations experience.
• Minimum of one (1) year supervisory experience in a high-volume hotel.
• Excellent interpersonal, management, communication and training skills.

Responsibilities

• Lead Front Office operations including guest service, check-in/check-out and room inventory.
• Motivate and coach associates; hire, train, empower, coach and counsel with feedback.
• Monitor performance, conduct meetings and provide timely retraining as needed.
• Evaluate guest service programs; ensure brand standards are followed during shifts.
• Provide leadership to prioritize departmental goals and drive results.
• Monitor service and satisfaction trends; address issues and implement improvements.
• Ensure staff knowledge of hotel products, services and Marriott initiatives.
• Act as Manager On Duty; handle guest concerns and service recoveries.
• Prepare weekly department schedule and ensure adequate staffing.
• Conduct hospitality audits to uphold Brand Standard Audit requirements.

Skills

Leadership

Guest service

Communication

Training

Supervision

Education

Degree in Hotel/Hospitality Administration

Job description

Turnberry Nashville is seeking an Assistant Front Office Manager for its JW Marriott Nashville property. Lead Front Office operations, ensure outstanding guest service, manage room inventory, and uphold Marriott brand standards while driving profitability.

You will motivate and coach a team, monitor guest satisfaction, handle MOD duties, and collaborate on upselling and revenue strategies to maximize occupancy during peak periods.