Hotel Operations Manager - Front Office & Guest Experience

Stonebridge; Denver (CO); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Job summary

Stonebridge is seeking an Assistant General Manager in Denver to support the General Manager in overseeing hotel operations, with emphasis on front-of-house and housekeeping. You will drive daily operations, guest satisfaction, and financial performance in line with company standards.

You will analyze market trends, assist in budgeting, train front desk staff, and lead a team of associates to sustain high service levels and loyalty programs.

Qualifications

• Bachelor's degree in Hotel/Restaurant Management, Business, or related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably front-of-house or rooms division operations.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Oversee hotel operations with focus on front-of-house and housekeeping.
• Provide market analysis and event forecasts to Revenue Management to optimize occupancy and rates.
• Support sales with rate structures and yield management training for front office and reservation teams.
• Train and motivate front desk staff in front office operations and customer service protocols.
• Assist in producing annual budget and forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain margins.
• Administer policies for cash handling, A/P, A/R, and payroll in the GM's absence.
• Train staff to deliver guest services per company standards and address guest complaints.
• Manage guest loyalty programs and ensure policy compliance.
• Recruit, select, and motivate associates; provide leadership and guidance.
• Assist in maintaining hotel physical condition and quality control programs.
• Collaborate with GM to address operational challenges and develop improvements.

Skills

Revenue management

Financial analysis

Budgeting

Leadership

Staff training

Data-driven decisions

Education

Bachelor's degree in Hotel/Restaurant Management or related field

Tools

Property Management System (PMS)

Microsoft Office

Job description

Stonebridge is seeking an Assistant General Manager in Denver to support the General Manager in overseeing hotel operations, with emphasis on front-of-house and housekeeping. You will drive daily operations, guest satisfaction, and financial performance in line with company standards.

You will analyze market trends, assist in budgeting, train front desk staff, and lead a team of associates to sustain high service levels and loyalty programs.