Front Office Leader — Exceptional Guest Experience

Peachtree Group; Rockwall, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group in Rockwall, TX seeks a Front Office Manager to lead the front desk team and deliver memorable guest experiences, modeling the company values of collaboration, intuitive service, and hospitality.

You will coach staff, manage reservations and events, coordinate with Housekeeping and Engineering, ensure safety and standards, and drive daily operations within budget. The role emphasizes talent development and guest satisfaction.

Qualifications

• Strong leadership and coaching abilities to guide a front desk team.
• Commitment to exceptional guest service and hospitality standards.
• Ability to manage reservations, events, and daily front desk operations.
• Budget awareness and inventory control within department.

Responsibilities

• Lead the front desk team to deliver personalized, seamless guest experiences.
• Coach and develop associates to foster a values-driven culture.
• Oversee reservations, guest requests, and hotel events.
• Collaborate with Housekeeping and Engineering to maintain standards.
• Ensure safety, security, and guest well-being across the property.

Skills

Front desk leadership

Guest service excellence

Team coaching

Budget management

Operations coordination

Job description

Peachtree Group in Rockwall, TX seeks a Front Office Manager to lead the front desk team and deliver memorable guest experiences, modeling the company values of collaboration, intuitive service, and hospitality.

You will coach staff, manage reservations and events, coordinate with Housekeeping and Engineering, ensure safety and standards, and drive daily operations within budget. The role emphasizes talent development and guest satisfaction.