Guest Experience & Operations Manager

Peachtree Group; Vero Beach (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring exceptional guest service and a safe, clean environment while managing expenses. The role supports front-of-house operations and drives service levels across departments.

Responsibilities include guest request handling, daily occupancy analysis, staff scheduling, interviewing, and front office system oversight. A strong safety focus and incident follow-up are also required.

Qualifications

• Oversee Front Desk, Housekeeping and Engineering to ensure guest service and safety.
• Ability to analyze variances and monitor reports for occupancy and revenue.
• Coordinate team scheduling with payroll budgets and productivity targets.
• Knowledge of safety programs and accident investigation procedures.

Responsibilities

• Respond to guest requests, complaints, and accidents at the Front Desk with attentiveness and follow-up to ensure satisfaction.
• Maximize room revenue and occupancy by reviewing status daily and monitoring daily counts.
• Prepare team schedules according to forecast, payroll budget guidelines and productivity needs.
• Demonstrate interviewing skills and recruit team members as needed.
• Operate all front office systems, including software maintenance, report generation and basic programming.
• Know the accident prevention program and communicate safety issues in department meetings.
• Investigate, report and follow-up on employee and guest accidents.

Skills

Guest service

Interviewing

Recruiting

Scheduling

Revenue management

Front desk software

Tools

Front office software

Job description

Peachtree Group seeks an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering, ensuring exceptional guest service and a safe, clean environment while managing expenses. The role supports front-of-house operations and drives service levels across departments.

Responsibilities include guest request handling, daily occupancy analysis, staff scheduling, interviewing, and front office system oversight. A strong safety focus and incident follow-up are also required.