Front Office Team Lead – Guest Experience & Operations

PM Hotel Group; Linthicum (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

Hilton BWI Baltimore in Linthicum, MD is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional guest experiences. You will supervise daily operations, manage scheduling, and contribute to front office planning.

You should have at least two years in hotels and an additional year in a leadership role, with excellent communication skills to motivate staff and engage guests professionally.

Qualifications

• Two years of hotel experience plus at least one year in a hotel leadership role (supervisor+).
• Clear, professional communication with guests and team members at all times.

Responsibilities

• Oversee day-to-day front desk operations and staff scheduling.
• Oversee guest registration and check-out processes.
• Analyze Front Office reports and investigate previous night’s production and issues.
• Assist in assembling, tracking, and interpreting Front Office financial/operational plans.
• Step in for the Front Office Manager when needed.

Skills

Front Office Leadership

Staff Scheduling

Guest Service

Job description

Hilton BWI Baltimore in Linthicum, MD is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional guest experiences. You will supervise daily operations, manage scheduling, and contribute to front office planning.

You should have at least two years in hotels and an additional year in a leadership role, with excellent communication skills to motivate staff and engage guests professionally.