Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

PM Hotel Group; Linthicum (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

Hilton BWI Baltimore in Linthicum, MD is seeking an Assistant Front Office Manager to lead the front desk team and ensure exceptional guest experiences. You will supervise daily operations, manage scheduling, and contribute to front office planning.

You should have at least two years in hotels and an additional year in a leadership role, with excellent communication skills to motivate staff and engage guests professionally.

Qualifications

• Two years of hotel experience plus at least one year in a hotel leadership role (supervisor+).
• Clear, professional communication with guests and team members at all times.

Responsibilities

• Oversee day-to-day front desk operations and staff scheduling.
• Oversee guest registration and check-out processes.
• Analyze Front Office reports and investigate previous night’s production and issues.
• Assist in assembling, tracking, and interpreting Front Office financial/operational plans.
• Step in for the Front Office Manager when needed.

Skills

Front Office Leadership

Staff Scheduling

Guest Service

Job description

Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

Job Category: Front Desk

Requisition Number: ASSIS020060

Locations

Showing 1 location

Linthicum Heights, MD 21090, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. As the Assistant Front Office Manager, you’ll have the chance to flex your leadership muscles as you passionately inspire your front office team to deliver the best experience to our guests possible.

Here are just a couple of tasks you’ll be responsible for as you lead your team:

• Assist in overseeing the day-to-day operations of the front desk and associated functions, scheduling staff.
• Oversee and participate in guest registration and check out.
• Analyze Front Office reports; investigate previous night’s production, rates, and issues.
• Assist in the assembly, tracking, and interpretation of financial and operational plans for the Front Office department.
• Step in for the Front Office Manager when needed.

Where You’ve Been:

You have at least two years of experience working in hotels and an additional year of experience in a hotel leadership position (supervisor+). Most importantly, you are a people person! Whether it be guests or team members you’ll be working with other people constantly. We’re looking for someone who is capable of communicating clearly in a positive and professional manner at all times.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.