Assistant Front Office Manager - Lead Guest Experience

PM New Logo; Baltimore (MD); On-site; USD 42,000 - 63,000; Full time

Job summary

Hilton BWI Baltimore is seeking an Assistant Front Office Manager to lead the front office team at the Linthicum, MD property. You will guide day-to-day operations, ensure smooth guest check-in and check-out, and analyze reports to support revenue and service goals.

You should have at least two years in hotels and an additional year in a leadership role, plus excellent people skills for guest and staff interactions. Flexibility for varied shifts is expected.

Qualifications

• Two years of hotel experience minimum.
• One year in a hotel leadership role (supervisor+).
• Must be a people person with strong communication skills.

Responsibilities

• Oversee day-to-day front desk operations and schedule staff.
• Oversee guest check-in/check-out processes.
• Analyze Front Office reports and night production issues.
• Assist in assembling and interpreting Front Office financial/operational plans.
• Stand in for the Front Office Manager when needed.

Skills

Leadership

Communication

Guest service

Team management

Job description

Hilton BWI Baltimore is seeking an Assistant Front Office Manager to lead the front office team at the Linthicum, MD property. You will guide day-to-day operations, ensure smooth guest check-in and check-out, and analyze reports to support revenue and service goals.

You should have at least two years in hotels and an additional year in a leadership role, plus excellent people skills for guest and staff interactions. Flexibility for varied shifts is expected.