Dual Front Office Manager — Lead 2-Hotel Front Desk

Waterford Group Llc; Maryland; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (Waterford Health and

Job summary

Waterford Hotel Group seeks a hands-on Dual Front Office Manager to oversee front desk operations at both the Aloft and Element BWI Airport hotels in Baltimore, MD. You will lead and develop a strong front office team while ensuring exceptional guest experiences at two Marriott-branded properties.

The ideal candidate is a proactive problem-solver with strong leadership, communication, and organizational skills, comfortable balancing two busy hotels and maintaining brand standards.

Qualifications

• 2–3 years of hotel front desk experience, preferably in a supervisory or management role.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and make confident decisions in a fast‑paced environment.
• Marriott experience and familiarity with hotel property management systems preferred.
• A positive, hands‑on leadership style and a genuine passion for hospitality.
• Ability to complete required pre‑employment screenings.

Responsibilities

• Lead, coach, and motivate front office associates across both properties.
• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest experiences.
• Handle guest concerns and resolve issues quickly and professionally.
• Manage scheduling, training, and departmental performance.
• Maintain Marriott brand standards and Waterford Hotel Group service expectations.
• Partner with hotel leadership to improve operational efficiency and guest satisfaction.

Skills

Front desk experience

Leadership

Communication

Organizational skills

Marriott systems

Tools

Property management systems (PMS)

Job description

Waterford Hotel Group seeks a hands-on Dual Front Office Manager to oversee front desk operations at both the Aloft and Element BWI Airport hotels in Baltimore, MD. You will lead and develop a strong front office team while ensuring exceptional guest experiences at two Marriott-branded properties.

The ideal candidate is a proactive problem-solver with strong leadership, communication, and organizational skills, comfortable balancing two busy hotels and maintaining brand standards.