Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

PM New Logo; Baltimore (MD); On-site; USD 42,000 - 63,000; Full time

Job summary

Hilton BWI Baltimore is seeking an Assistant Front Office Manager to lead the front office team at the Linthicum, MD property. You will guide day-to-day operations, ensure smooth guest check-in and check-out, and analyze reports to support revenue and service goals.

You should have at least two years in hotels and an additional year in a leadership role, plus excellent people skills for guest and staff interactions. Flexibility for varied shifts is expected.

Qualifications

• Two years of hotel experience minimum.
• One year in a hotel leadership role (supervisor+).
• Must be a people person with strong communication skills.

Responsibilities

• Oversee day-to-day front desk operations and schedule staff.
• Oversee guest check-in/check-out processes.
• Analyze Front Office reports and night production issues.
• Assist in assembling and interpreting Front Office financial/operational plans.
• Stand in for the Front Office Manager when needed.

Skills

Leadership

Communication

Guest service

Team management

Job description

Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

Job Category: Front Desk

Requisition Number: ASSIS020060

Locations

Showing 1 location

Linthicum Heights, MD 21090, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. As the Assistant Front Office Manager, you’ll have the chance to flex your leadership muscles as you passionately inspire your front office team to deliver the best experience to our guests possible.

Here are just a couple of tasks you’ll be responsible for as you lead your team:

• Assist in overseeing the day-to-day operations of the front desk and associated functions, scheduling staff.
• Oversee and participate in guest registration and check out.
• Analyze Front Office reports; investigate previous night’s production, rates, and issues.
• Assist in the assembly, tracking, and interpretation of financial and operational plans for the Front Office department.
• Step in for the Front Office Manager when needed.

Where You’ve Been:

You have at least two years of experience working in hotels and an additional year of experience in a hotel leadership position (supervisor+). Most importantly, you are a people person! Whether it be guests or team members you’ll be working with other people constantly. We’re looking for someone who is capable of communicating clearly in a positive and professional manner at all times.

When You’re Here:

Sometimes you’ll be behind a desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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