Front Office Leader & Guest Services Supervisor

Aspen Meadows Resort; Aspen (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

One free meal per shift

On-site parking

Employee housing when available

Ski pass (winter)

Discounted Salamander property rates

Job summary

Aspen Meadows Resort in Aspen, CO, is seeking an Assistant Front Office Manager to supervise Front Office, Concierge, and Guest Services teams. You will provide leadership, coaching, and strategic direction to ensure exceptional guest experiences and operational excellence.

The role requires 3–5 years in front office or related operations, plus 1–2 years of supervisory leadership. You will manage staffing, scheduling, and compliance while partnering with departments to optimize guest

Qualifications

• Minimum 3–5 years in Front Office/Guest Services or hotel operations.
• 1–2+ years of supervisory or leadership experience in hospitality.
• Proficiency with hotel PMS and reservations systems; MS Office.
• Proven ability to coach, develop, and motivate teams while maintaining standards.

Responsibilities

• Direct and oversee daily Front Office, Concierge, and Guest Services operations.
• Provide leadership, coaching, and performance management to front office staff.
• Manage staffing, scheduling, labor, and departmental coverage within budget.
• Ensure compliance with policies, procedures, and safety regulations.
• Recruit, onboard, train, and retain departmental team members.
• Act as Manager on Duty as needed to handle guest concerns and service recovery.
• Monitor guest satisfaction metrics and implement service improvements.
• Oversee reservations, room assignments, billing, cash handling, and audits.
• Support budgeting, forecasting, revenue optimization, and cost control.

Skills

Front Office Leadership

Staff coaching

Scheduling

PMS proficiency

Cash handling

Education

Bachelor’s in Hospitality

Tools

PMS

Reservations systems

Microsoft Office

Job description

Aspen Meadows Resort in Aspen, CO, is seeking an Assistant Front Office Manager to supervise Front Office, Concierge, and Guest Services teams. You will provide leadership, coaching, and strategic direction to ensure exceptional guest experiences and operational excellence.

The role requires 3–5 years in front office or related operations, plus 1–2 years of supervisory leadership. You will manage staffing, scheduling, and compliance while partnering with departments to optimize guest