Front Office Team Lead - Guest Experience

Hyatt Centric; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyatt Centric Midtown Atlanta is seeking a Front Office Supervisor to lead guest registration operations and communications for hotel services and promotions. The role emphasizes coaching, scheduling, payroll, and interviewing responsibilities to support senior leadership and drive guest satisfaction.

The supervisor will guide agents, uphold service standards, and ensure a smooth front desk experience, directly impacting guest experiences in a dynamic, fast-paced environment.

Qualifications

• Experience and understanding of Front Office operations.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Customer service mindset with guests’ needs in mind.

Responsibilities

• Lead Front Office agents to ensure efficient guest registration and hotel services communication.
• Coach and train associates; schedule, payroll, and interviewing responsibilities may be involved.
• Support senior leadership by developing and assuming basic management duties.
• Contribute to guest experience by addressing inquiries and promoting hotel offerings.

Skills

Front Office operations

Communication skills

Stand for long periods

Guest service

Job description

Hyatt Centric Midtown Atlanta is seeking a Front Office Supervisor to lead guest registration operations and communications for hotel services and promotions. The role emphasizes coaching, scheduling, payroll, and interviewing responsibilities to support senior leadership and drive guest satisfaction.

The supervisor will guide agents, uphold service standards, and ensure a smooth front desk experience, directly impacting guest experiences in a dynamic, fast-paced environment.