Front Office Supervisor

Hyatt Centric; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyatt Centric Midtown Atlanta is seeking a Front Office Supervisor to lead guest registration operations and communications for hotel services and promotions. The role emphasizes coaching, scheduling, payroll, and interviewing responsibilities to support senior leadership and drive guest satisfaction.

The supervisor will guide agents, uphold service standards, and ensure a smooth front desk experience, directly impacting guest experiences in a dynamic, fast-paced environment.

Qualifications

• Experience and understanding of Front Office operations.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Customer service mindset with guests’ needs in mind.

Responsibilities

• Lead Front Office agents to ensure efficient guest registration and hotel services communication.
• Coach and train associates; schedule, payroll, and interviewing responsibilities may be involved.
• Support senior leadership by developing and assuming basic management duties.
• Contribute to guest experience by addressing inquiries and promoting hotel offerings.

Skills

Front Office operations

Communication skills

Stand for long periods

Guest service

Job description

Organization- Hyatt Centric Midtown Atlanta

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.