Night Front Office Lead – Guest Experience

Hyatt Centric; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hyatt Centric Buckhead Atlanta is seeking a Front Office Associate to oversee the overnight front desk and perform night audit duties. You will register guests, communicate hotel services and promotions, and be the face of Hyatt during overnight hours.

This role offers visibility and impact on guest experience, with responsibilities including processing payments and responding to guest inquiries while maintaining professional conduct and brand standards.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.

Responsibilities

• Oversee overnight front office operations and guest registration.
• Handle forms of payment and respond to guest inquiries.
• Provide exceptional guest services to create a positive experience.

Skills

Guest service

Communication

Front desk

Job description

Hyatt Centric Buckhead Atlanta is seeking a Front Office Associate to oversee the overnight front desk and perform night audit duties. You will register guests, communicate hotel services and promotions, and be the face of Hyatt during overnight hours.

This role offers visibility and impact on guest experience, with responsibilities including processing payments and responding to guest inquiries while maintaining professional conduct and brand standards.