Front Office Supervisor | Patient-Centric Scheduling Leader

Chas-Health; Spokane (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Annual milestone bonus

Health, dental, vision insurance

401(k) with employer match

Paid time off

Job summary

CHAS Health in Spokane, WA is seeking a Front Office Supervisor to lead the scheduling team and ensure excellent patient service at every touchpoint. This role oversees front office activities, trains staff, and drives enrollment and registration accuracy while maintaining a compassionate, inclusive environment.

The successful candidate will mentor front office personnel, adhere to scheduling guidelines, and report on performance metrics to improve clinic productivity and patient care.

Qualifications

• High school diploma or equivalent required.
• Experience working in front office setting or customer service required.
• Supervisory experience preferred.
• Experience with front office and operational metrics preferred.

Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.
• Ensures front office employees schedule patients appropriately based on guidelines.
• Trains and supervises front office and scheduling staff.
• Coaches and develops staff to encourage accountability and teamwork.
• Performs data compilation, reporting and tracking related to operational metrics.

Skills

Customer service

Communication

Team leadership

Computer skills

Education

High school diploma

Tools

Scheduling software

EMR/EHR systems

Job description

CHAS Health in Spokane, WA is seeking a Front Office Supervisor to lead the scheduling team and ensure excellent patient service at every touchpoint. This role oversees front office activities, trains staff, and drives enrollment and registration accuracy while maintaining a compassionate, inclusive environment.

The successful candidate will mentor front office personnel, adhere to scheduling guidelines, and report on performance metrics to improve clinic productivity and patient care.