Front Office Supervisor

CHAS Health; Spokane (WA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) match

PTO (6 weeks)

Tuition assistance

Childcare assistance

CME reimbursement

Job summary

CHAS Health is seeking a Front Office Supervisor in Spokane to lead the front desk and scheduling team, ensuring excellent patient service and efficient operations.

You will supervise staff, coach for accountability, and manage data on scheduling and registration to support clinic productivity and patient care quality.

Qualifications

• High school diploma or equivalent.
• Experience in front office or customer service.
• Supervisory experience preferred.

Responsibilities

• Provide excellent customer service as first point of contact for CHAS Health.
• Schedule patients according to guidelines to meet clinic productivity targets.
• Train and supervise front office and scheduling staff.
• Coach and develop staff to foster accountability and teamwork.
• Compile and report operational metrics related to scheduling and patient registration.

Skills

Interpersonal skills

Communication

Computer skills

Team leadership

Education

High school diploma

Job description

Working Here | Experience Serving Your Community

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient's lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone Welcome

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation Range:

$25.67 - $37.70

Check out our work perks here!

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education!
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria

Job Description:

Purpose of Job

The Front Office Supervisor will provide outstanding customer service at all points of contact by managing resources based on patients health care needs and providing leadership to the front office and scheduling team as follows:

Essential Duties and Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.
• Ensures front office employees are scheduling patients appropriately based on established scheduling guidelines so clinic teams can achieve target productivity expectations.
• Trains and supervises front office and scheduling staff.
• Coaches and develops staff to encourage accountability, teamwork and employee engagement.
• Performs data compilation, reporting and tracking functions related to operational metrics such as appropriate scheduling practices and full and accurate patient registration.
• Performs many front office and scheduling duties as needed.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience: High school diploma or equivalent required. Experience working in front office setting or customer service required. Supervisory experience preferred. Experience with front office and operational metrics preferred.

Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer. skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.