Patient Access Supervisor: Front Desk & Scheduling

City of Hope; Irvine (CA); On-site; USD 72,000 - 96,000; Full time

Job summary

City of Hope is seeking a Patient Access Supervisor to lead front-end registration and scheduling, delivering an exceptional patient experience. You will manage staff, ensure quality control, and oversee check-in/out, insurance verification, and collections.

The role emphasizes people leadership, process improvement, and reliable frontline coverage, with a focus on fostering a productive, patient-centered environment.

Qualifications

• Associates Degree (Experience may substitute for educational requirements)
• 1+ years of healthcare experience as a lead or supervisor; 3+ years of patient access experience, preferably in an ambulatory setting

Responsibilities

• Direct personnel management: recruiting, training, scheduling, coaching and evaluating staff.
• Ensure front-end registration and scheduling quality; monitor timekeeping and overtime; oversee patient check-in/out and insurance verification.

Skills

People management

Customer service

Operations management

Healthcare experience

Education

Associates degree

Job description

City of Hope is seeking a Patient Access Supervisor to lead front-end registration and scheduling, delivering an exceptional patient experience. You will manage staff, ensure quality control, and oversee check-in/out, insurance verification, and collections.

The role emphasizes people leadership, process improvement, and reliable frontline coverage, with a focus on fostering a productive, patient-centered environment.