Patient Access Supervisor: Front Desk & Scheduling Leader

City of Hope; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Hope is seeking a Patient Access Supervisor to lead front-end registration and scheduling, ensuring an exceptional patient experience. You will oversee daily operations, including staffing, training, and performance management, while driving process improvements and patient service quality.

The role focuses on front-end insurance verification, data quality, outbound scheduling calls, and occasional frontline coverage to ensure efficient patient flow and adherence to compliance standards.

Qualifications

• Associates Degree (Experience may substitute for educational requirements).
• 1+ years of healthcare experience as a lead or supervisor.
• 3+ years of patient access experience, preferably in an ambulatory setting.

Responsibilities

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning work, coaching, counseling, and disciplining employees; administering timekeeping system; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Develop a culture of pride and ownership and provide opportunities for learning and growth. Ensures appropriate staffing levels throughout work week, reassess staffing levels to identify and achieves staffing optimization. Monitors and authorizes overtime when necessary. Schedule work assignments to ensure appropriate staff coverage during regular office when scheduled and unscheduled absences occur. Provides timely decision making and direction to staff to streamline workflow, finish
• Monitors staffing productivity and quality by monitoring thresholds and benchmarks. Provides constructive feedback to staff and senior leadership. Responsible for implementing quality control audits to monitor the quality of work and provide retraining as required to maintain performance standards.
• Establish and foster excellent customer service practices supporting the daily needs of patients, caregivers, providers and staff. Oversees effective customer service systems, communication and feedback. Serve as the first line of communication and follow through for patients via direct means, telephone, email, and written correspondence. Respond and solve problems, including internal and external complaints.

Skills

Leadership

Staff management

Customer service

Quality assurance

Education

Associates Degree

Job description

City of Hope is seeking a Patient Access Supervisor to lead front-end registration and scheduling, ensuring an exceptional patient experience. You will oversee daily operations, including staffing, training, and performance management, while driving process improvements and patient service quality.

The role focuses on front-end insurance verification, data quality, outbound scheduling calls, and occasional frontline coverage to ensure efficient patient flow and adherence to compliance standards.