Front Office Supervisor: Patient Experience Leader

002 Sea Mar Community Health Center; Olympia (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life Insurance

Long Term Disability

EAP

Paid time off

401(k)

Job summary

Sea Mar Community Health Centers is seeking a Front Office Supervisor in an outpatient setting in Washington. The role leads front desk operations, manages patient registration and scheduling, and ensures high standards of customer service and HIPAA compliance.

The position oversees staff, supports daily administrative operations, and contributes to quality improvement initiatives within a dynamic community health system. A bilingual English/Spanish background is preferred.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Minimum 2 years ambulatory front office experience; supervisory experience preferred.
• Strong customer service, leadership, and organizational skills.
• Computer proficiency (Microsoft Office) required.
• Bilingual English/Spanish preferred.
• Fast-paced outpatient clinic environment.

Responsibilities

• Supervise, train, and evaluate front desk, switchboard, medical records, and managed care staff.
• Oversee patient registration, check-in, scheduling, and customer service standards.
• Ensure confidentiality, HIPAA, and operational policies.
• Support patient flow and resolve patient concerns in coordination with clinic leadership.
• Manage daily administrative operations including mail, supplies, equipment, and reporting.
• Assist with quality improvement audits and performance reporting.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sea Mar Community Health Centers is seeking a Front Office Supervisor in an outpatient setting in Washington. The role leads front desk operations, manages patient registration and scheduling, and ensures high standards of customer service and HIPAA compliance.

The position oversees staff, supports daily administrative operations, and contributes to quality improvement initiatives within a dynamic community health system. A bilingual English/Spanish background is preferred.