Care Scheduler & Patient Experience Lead

Compass Oncology; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Compass Oncology in Spokane, Washington, is seeking a detail-oriented scheduling professional to efficiently manage patient appointments and act as a liaison between patients and medical staff. This role is central to maintaining office efficiency and supporting patient care.

The ideal candidate will have at least three years of experience in a medical business office setting, demonstrating the ability to handle insurance procedures and provide excellent customer service. Join us in our mission of compassionate care.

Qualifications

• High School diploma or equivalent required.
• Three years of medical business office experience with insurance procedures and patient interaction.

Responsibilities

• Answer all incoming calls; assess callers’ needs and direct them to appropriate personnel.
• Schedule outpatient appointments and obtain necessary pre-certification.
• Handle patient referrals and register new patients in the system.

Education

High School diploma or equivalent

Some college preferred

Job description

Compass Oncology in Spokane, Washington, is seeking a detail-oriented scheduling professional to efficiently manage patient appointments and act as a liaison between patients and medical staff. This role is central to maintaining office efficiency and supporting patient care.

The ideal candidate will have at least three years of experience in a medical business office setting, demonstrating the ability to handle insurance procedures and provide excellent customer service. Join us in our mission of compassionate care.