Front Office Supervisor — Luxury Hotel, Leadership Growth

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Awesome Employee Focused Culture with

Free parking on-site.

Benchmark Hospitality hotel discounts.

Job summary

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas is seeking a Front Office Supervisor to oversee the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless guest service.

Responsibilities include supervising shifts, training staff, resolving guest issues promptly, and ensuring proper badge issuance and package delivery. The role offers full-time hours with a $21.00 hourly rate and benefits.

Qualifications

• Experience in the hospitality industry required. Hotel Front Office experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable.
• Knowledge of Hotel Property Management System preferred. Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Must over 21 years old for vehicle driving insurance purposes.

Responsibilities

• Monitor and assist in the completion of all opening and closing Front Office tasks.
• Resolve guest opportunities expediently and in a professional manner.
• Direct the work of all Front Office employees, delegating in a fair and equitable manner.
• Assist in the training, development, and motivation of all Front Office employees.
• Manage and coordinate the delivery/tracking of all guest messages or packages.
• Monitor and provide assistance in the operation as needed throughout the Front Office.
• Oversee the guest badging process to ensure badges are creating on time and accurate.

Skills

Hospitality industry experience

Front Office supervision

Excel

Outlook

Microsoft Teams

OneNote

Infor PMS

Texas Driver’s License

21+ years old

Tools

Infor PMS

Job description

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas is seeking a Front Office Supervisor to oversee the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless guest service.

Responsibilities include supervising shifts, training staff, resolving guest issues promptly, and ensuring proper badge issuance and package delivery. The role offers full-time hours with a $21.00 hourly rate and benefits.