Luxury Concierge Supervisor | Front Desk Leader

Strattonamenities; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Stratton Amenities in Dallas seeks a Front Desk Supervisor to lead a dedicated team and ensure exceptional service in luxury front desk operations. The candidate should have over five years of hospitality experience, strong leadership skills, and a commitment to quality service. Responsibilities include team management, communication facilitation with property managers, and addressing resident concerns. The position requires flexibility for nights, weekends, and holidays, with a positive attitude and pride in performance.

Qualifications

• Ability to maintain confidentiality.
• Ability to respond quickly and genuinely to requests.
• Ability to think clearly under pressure.

Responsibilities

• Lead and manage a dedicated team of concierge ambassadors.
• Ensure exceptional service delivery to residents and guests.
• Facilitate communication between property manager and concierge team.

Skills

Exceptional service and hospitality

Excellent verbal and written communication skills

Strong problem-solving and leadership abilities

Interpersonal skills

Organizational skills

Education

At least five years of hospitality experience

2 years’ experience in Hospitality, Multifamily or Upscale Hotel

2 years’ experience in a busy luxury retail environment

Job description

Stratton Amenities in Dallas seeks a Front Desk Supervisor to lead a dedicated team and ensure exceptional service in luxury front desk operations. The candidate should have over five years of hospitality experience, strong leadership skills, and a commitment to quality service. Responsibilities include team management, communication facilitation with property managers, and addressing resident concerns. The position requires flexibility for nights, weekends, and holidays, with a positive attitude and pride in performance.