Hotel Front Office Manager — Guest Experience & Ops Lead

BENCHMARK; Texas; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Hotel staff discount

Tuition reimbursement

Job summary

Deloitte University Hotel & Conference Center Benchmark Hospitality seeks an Assistant Front Office Manager to support the Director of Front Office in overseeing the front desk operations. You will focus on guest satisfaction, financial performance, and staff development while acting as Manager on Duty during shifts.

The role requires supervisory experience and hospitality background, strong computer skills (MS Office, Excel, PMS), and a valid Texas driver’s license.

Qualifications

• Supervising experience required.
• One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
• Proficient with a Hotel Property Management System required. Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Over 21 years of age for vehicle driving insurance purposes.

Responsibilities

• Assist in recruiting, interviewing, training, coaching, discipline and performance appraisals for direct reports.
• Create schedules and approve employees’ time, time off and shift changes.
• Direct staff to maximize efficiency while maintaining property policy and standards.
• Coach and develop staff for growth in current and future positions.
• Serve as Benchmark Manager on Duty and handle guest issues; assist with emergency procedures.
• Assist with purchasing and maintaining inventory of products and supplies.

Skills

Supervising experience

Hospitality experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

PowerPoint

OneNote

Hotel Property Management System

Infor

Job description

Deloitte University Hotel & Conference Center Benchmark Hospitality seeks an Assistant Front Office Manager to support the Director of Front Office in overseeing the front desk operations. You will focus on guest satisfaction, financial performance, and staff development while acting as Manager on Duty during shifts.

The role requires supervisory experience and hospitality background, strong computer skills (MS Office, Excel, PMS), and a valid Texas driver’s license.