Assistant Front Office Manager — Guest Experience Lead

BENCHMARK; Westlake (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Free parking on-site

Tuition Reimbursement

Career development programs

Benchmark hotel discounts

Employee events

Job summary

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, seeks an Assistant Front Office Manager to support the Director of Front Office in overseeing all front office operations. You will ensure guest satisfaction, financial performance, and employee relations, acting as Manager on Duty as needed.

This full-time role requires Supervising experience and hospitality know‑how, with proficiency in Excel and other office tools; you’ll coach staff, help with

Qualifications

• Supervising experience required.
• One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
• Proficient with a Hotel Property Management System required.
• Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Over 21 years of age for vehicle driving insurance purposes.

Responsibilities

• Recruiting, interviewing, training, coaching, discipline and performance appraisals for direct reports.
• Create schedules and approve employees’ time, time off and shift changes.
• Direct staff to maintain policy and standards of the property for maximum efficiency.
• Coach and provide feedback for growth within the company.
• Serve as Manager on Duty addressing guest issues and emergencies.
• Lead hotel emergency procedures including injuries and evacuations.
• Assist with department purchasing and inventory reporting.

Skills

Supervising

Front Office

Hospitality

Excel

Outlook

Microsoft Teams

Word

PowerPoint

OneNote

PMS Software

Infor

Texas Driver’s License

Tools

Microsoft Excel

Outlook

Microsoft Teams

Word

PowerPoint

OneNote

PMS Software

Infor

Job description

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, seeks an Assistant Front Office Manager to support the Director of Front Office in overseeing all front office operations. You will ensure guest satisfaction, financial performance, and employee relations, acting as Manager on Duty as needed.

This full-time role requires Supervising experience and hospitality know‑how, with proficiency in Excel and other office tools; you’ll coach staff, help with