Front Office Supervisor — Lead Guest Service | Weekly Pay

BENCHMARK; Westlake (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Holiday pay

Vacation & Sick days

401k matching

Tuition Reimbursement

Free parking

Uniforms provided

Benchmark hotel discounts

Job summary

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, seeks a Front Office Supervisor to oversee the Front Desk, Front Services, Group Reservations, and Communications Center, ensuring flawless guest service and smooth operations. The role requires hospitality industry experience and Front Office expertise, with strong computer skills and familiarity with Excel/Outlook.

Texas driver’s license and being 21+ are required, with equal opportunity employment and

Qualifications

• Experience in the hospitality industry required.
• Hotel Front Office experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams and OneNote experience desirable.
• Knowledge of Hotel Property Management System preferred.
• Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Responsibilities

• Oversee the operation of the Front Desk, Front Services, Group Reservations, and Communications Center.
• Ensure flawless execution of guest service.
• Monitor and assist in opening/closing Front Office tasks.
• Resolve guest opportunities expediently and professionally.
• Direct the work of Front Office staff and delegate responsibilities.
• Assist in training, development, and motivation of Front Office employees.
• Coordinate delivery/tracking of guest messages or packages.
• Provide support across Front Office operations as needed.
• Oversee guest badge process for timely, accurate badges.

Skills

Hospitality experience

Front Office experience

Supervision/training

Strong computer skills

Microsoft Excel

Microsoft Outlook

Microsoft Teams

OneNote

Hotel Property Management System (PMS)

Infor

Texas Driver’s License

21+ years old

Tools

Excel

Outlook

Microsoft Teams

OneNote

Hotel Property Management System

Infor

Job description

Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, Texas, seeks a Front Office Supervisor to oversee the Front Desk, Front Services, Group Reservations, and Communications Center, ensuring flawless guest service and smooth operations. The role requires hospitality industry experience and Front Office expertise, with strong computer skills and familiarity with Excel/Outlook.

Texas driver’s license and being 21+ are required, with equal opportunity employment and