Front Office Supervisor

Wright Investments; Village of Lake Placid (NY); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Wright Investments in Lake Placid invites applications for a Front Office Manager who will directly supervise all front office personnel and ensure efficient front desk operations. You will oversee reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned.

Responsibilities include managing the PMS, rate and block postings, and ensuring guest satisfaction while coordinating with Sales and the General Manager on rate management.

Qualifications

• Must have strong computer skills and familiarity with training techniques.
• Ability to communicate effectively in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency with Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversee Property Management System postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover MOD and front desk shifts as needed.

Skills

Computers

English

Organization

Math skills

Labor laws (NY)

Word

Excel

Accounting

Judgment

Education

High school diploma

Associate degree

Bachelor degree

Tools

Word

Excel

Job description

Front Office Manager

Department: Rooms Division

Reports To: General Manager

Position Summary

Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.

Key Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Qualifications

• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Education & Experience

• High school diploma required; Associate or Bachelor degree preferred.
• 1-2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience a plus.

Job Environment

• Primarily indoors with frequent walking and standing.
• May require varied schedules based on business needs.
• Must comply with hotel grooming and appearance standards.

Other Requirements

• Versatility to cover MOD and front desk shifts as needed.
• Ability to maintain regular attendance per hotel standards.
• Compliance with all hotel rules and safety procedures.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday