Front Office Manager

Wright Investments; Village of Lake Placid (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Wright Investments is seeking a Hotel Front Office Supervisor to directly supervise all front office personnel and ensure timely completion of front office duties. You will oversee the front desk, reservations, guest services, bookkeeping, and telephones, and serve as Manager on Duty as assigned.

You will recruit, train, and schedule staff; manage the property management system, rate logic, and online booking engines; and coordinate with Sales and the General Manager to optimize revenue.

Qualifications

• Ability to communicate effectively in English.
• Strong organizational and math skills.
• Proficiency with word processing and spreadsheet software.
• Extensive knowledge of accounting procedures.
• Ability to exercise sound judgment and make decisions.
• Familiarity with NYS labor employment laws.

Responsibilities

• Direct supervision of front office personnel including front desk, reservations, guest services, bookkeeping, and telephones.
• Oversee PMs system postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate rate management with Sales and General Manager.
• Ensure guest satisfaction across all front office touchpoints.
• Coordinate concierge functions and guest service support.
• Oversee Night Audit, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger; coordinate with corporate credit department.
• Process and code invoices with proper documentation.
• Count cash banks and ensure proper cash handling; oversee gift certificates and comps.
• Prepare daily/weekly reports as instructed by management.
• Maintain storage and timely disposal of records; cover MOD and front desk shifts.

Skills

Communication

Organizational skills

Math skills

Word processing

Spreadsheets

Accounting

Decision making

Labor laws

Education

High school diploma

Associate/Bachelor degree

Tools

Property Management System

Job description

Department: Rooms Division

Reports To: General Manager

Position Summary

Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.

Key Responsibilities

• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Coordinate collection efforts with corporate credit department.
• Process and code all invoices with required documentation.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.

Qualifications

• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.

Education & Experience

• High school diploma required; Associate or Bachelor degree preferred.
• 1-2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience a plus.

Job Environment

• Primarily indoors with frequent walking and standing.
• May require varied schedules based on business needs.
• Must comply with hotel grooming and appearance standards.

Other Requirements

• Versatility to cover MOD and front desk shifts as needed.
• Ability to maintain regular attendance per hotel standards.
• Compliance with all hotel rules and safety procedures.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday