Front Office Manager

Great Lakes Hospitality Group; Bloomfield (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A hospitality organization in Bloomfield, Iowa, is seeking a Front Office Manager to oversee service quality and manage front desk operations. This role involves supervising staff, maintaining guest satisfaction standards, and managing financial transactions to ensure profitability. Candidates should have at least 1 year of experience in night audit and 2 years in front desk operations. Competitive benefits offered.

Qualifications

• Minimum 1 year experience on night audit.
• 2 years experience in front desk operations.
• 1 year experience in direct sales or retail trade.

Responsibilities

• Supervise Front Desk staff: hiring, firing, performance evaluations.
• Maintain standards of guest service quality.
• Achieve budgeted revenues and expenses.
• Manage the reservation function for room occupancy.
• Ensure staff uses guest interaction skills.

Skills

Analyze and interpret business records and statistical reports

Mathematical skills for financial information

Understanding of government regulations

Decision making based on production reports

Planning and organizing work

Ability to cope with interruptions

Job description

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Overview

Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Responsibilities

• Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensure corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned.

Skills

• Analyze and interpret business records and statistical reports; interpret policies established by administrators.
• Use mathematical skills to interpret financial information and prepare budgets.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts, experience, and opinion.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.

Qualifications

Experience
Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.