Front Office Supervisor - Lead Guest Services

Zermatt Resort; Midway (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts on resort amenities

Career growth and development opportunities

Health, dental, vision, and other benefits

Job summary

Zermatt Resort in Midway, UT, is seeking a Front Office Supervisor to lead front desk operations and create exceptional guest experiences. The ideal candidate should have a passion for hospitality, strong leadership, and conflict-resolution skills.

This role includes supervising front desk associates, resolving guest concerns, and coordinating with various resort departments to ensure smooth operations. Benefits include employee discounts and health benefits.

Qualifications

• Strong leadership, communication, and conflict-resolution skills.
• Previous hotel front desk or guest services supervisory experience preferred.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Supervise Front Desk operations ensuring exceptional service.
• Lead and support Front Desk Agents while maintaining coverage.
• Coordinate with resort departments to meet guest needs.

Skills

Leadership skills

Communication skills

Conflict-resolution skills

Multitasking abilities

Guest service orientation

Education

Previous hotel front desk experience

Experience with hotel property management systems (PMS)

Tools

Basic computer proficiency

Job description

Zermatt Resort in Midway, UT, is seeking a Front Office Supervisor to lead front desk operations and create exceptional guest experiences. The ideal candidate should have a passion for hospitality, strong leadership, and conflict-resolution skills.

This role includes supervising front desk associates, resolving guest concerns, and coordinating with various resort departments to ensure smooth operations. Benefits include employee discounts and health benefits.