Guest Experience Lead, Front Office

Montage International; Big Sky (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Montage International in Big Sky, Montana, seeks a Front Office Supervisor to support the Director of Front Office in managing guest reception, services, reservations and concierge; focusing on profitability and proactive leadership. This role partners across departments to align with the company’s goals, vision and values.

The ideal candidate has a bachelor’s degree and 4+ years in customer service with 2–3 years of hotel supervisory experience; strong skills in Word, Excel, PowerPoint, Opera

Qualifications

• Bachelor’s Degree required.
• Minimum of four (4) years’ experience in customer service.
• Two (2) to three (3) years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur.
• Luxury hotel experience strongly preferred.
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred.

Responsibilities

• Supporting the department operation and providing direct service to guests as needed, leading by example.
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs.
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations.

Skills

Customer service

Leadership

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

Job description

Montage International in Big Sky, Montana, seeks a Front Office Supervisor to support the Director of Front Office in managing guest reception, services, reservations and concierge; focusing on profitability and proactive leadership. This role partners across departments to align with the company’s goals, vision and values.

The ideal candidate has a bachelor’s degree and 4+ years in customer service with 2–3 years of hotel supervisory experience; strong skills in Word, Excel, PowerPoint, Opera