Guest Services Supervisor - Seasonal Front Desk Lead

Deer Valley Resort; Park City (UT); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Ski passes

Staff housing options

Subsidized meals on shift

401(k) with company match

Healthcare options

Staff discounts

Job summary

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. This is primarily a mid-day/evening supervisory role, with responsibilities including guest check-in/out, processing reservations, training staff, scheduling, and acting as Manager on Duty during evening shifts.

Seasonal position with benefits such as ski passes, staff housing options, subsidized meals, 401(k) with

Qualifications

• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver's license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities on guests' behalf.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage.
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk.
• Assist guest services manager with creating staff schedules, training, and completing timecards.
• Check for guest requests and services three days prior to arrival and ensure these requests are met.
• Act as the Manager on Duty during evening shifts.
• Assist with scheduling.
• Assist the guest services manager with preparing and presenting training material to staff.
• Assist general manager, maintenance manager, and operations manager with administrative duties.
• Assist in coordinating the guest services staff with luggage and package delivery.
• Other duties as assigned.

Skills

Staff leadership

Coaching

Mentoring

Driver's license

Computer skills

Guest service software

Tools

Guest service software

Job description

Deer Valley Resort in Park City, Utah, is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk. This is primarily a mid-day/evening supervisory role, with responsibilities including guest check-in/out, processing reservations, training staff, scheduling, and acting as Manager on Duty during evening shifts.

Seasonal position with benefits such as ski passes, staff housing options, subsidized meals, 401(k) with