Resort Front Desk Supervisor: Lead Guest Experience

Capital Vacations; Utah; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental benefits

Travel Perks to Resort Locations

Company Perks Program

Job summary

A leading vacation management company in Utah is seeking a Front Desk Supervisor to oversee daily front desk operations. The role involves leading the team, ensuring exceptional guest satisfaction, and managing various aspects of hotel operations. Ideal candidates will have a High School Diploma, at least 3 years of supervisory experience, and strong communication skills. Join us to help create memorable experiences for guests while achieving your career goals. Competitive benefits and opportunities for growth are offered.

Qualifications

• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Knowledge of daily operations of the front desk.

Responsibilities

• Supervises daily operations of the front desk.
• Leads by example as a visible front office team member.
• Monitors departmental service levels and acts accordingly.
• Ensures satisfaction of all guests by addressing their needs.

Skills

Supervisory/management experience

Communication skills

Interpersonal skills

Problem resolution

Education

High School Diploma/GED

Job description

A leading vacation management company in Utah is seeking a Front Desk Supervisor to oversee daily front desk operations. The role involves leading the team, ensuring exceptional guest satisfaction, and managing various aspects of hotel operations. Ideal candidates will have a High School Diploma, at least 3 years of supervisory experience, and strong communication skills. Join us to help create memorable experiences for guests while achieving your career goals. Competitive benefits and opportunities for growth are offered.