Spa Front Desk Supervisor - Lead Guest Services

POWDR; Snowbird (UT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Season pass and staff discounts

Complimentary spa access and classes

Medical, dental, vision insurance (var

401k with company match

Employee transportation to Snowbird

Job summary

Snowbird Resort in Utah is seeking a Front Desk Supervisor for the Cliff Spa to oversee daily front desk operations in a high-traffic environment and ensure exceptional guest service.

You will supervise up to 10 staff, handle check-ins/outs, bookings, guest inquiries, and complaints, and work with spa managers to optimize operations. The role requires 1–2 years of relevant experience and strong communication skills. On-site with flexible shifts, including weekends.

Qualifications

• 1-2 years management or receptionist experience.
• Strong leadership, problem-solving and organizational skills with the ability to motivate and develop a team.
• Excellent verbal and written communication skills.
• Multitasking is a must.
• Familiarity with or ability to learn Book4Time, Square and Microsoft Office suite.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

Responsibilities

• Lead and support a team of up to 10 employees. Hire, train, schedule, and coach team members to deliver excellent service.
• Check guests in and out in a professional and friendly manner.
• Book spa reservations for our treatments, facilities and classes.
• Respond to guest questions and take action to resolve customer complaints.
• Uphold Snowbird’s standards for professionalism, appearance, and guest interaction.
• Collaborate with other managers to optimize spa operations.

Skills

Team leadership

Customer service

Communication

Multitasking

Problem solving

Staff coaching

Tools

Book4Time

Square

Microsoft Office

Job description

Snowbird Resort in Utah is seeking a Front Desk Supervisor for the Cliff Spa to oversee daily front desk operations in a high-traffic environment and ensure exceptional guest service.

You will supervise up to 10 staff, handle check-ins/outs, bookings, guest inquiries, and complaints, and work with spa managers to optimize operations. The role requires 1–2 years of relevant experience and strong communication skills. On-site with flexible shifts, including weekends.