Front Office Manager: Guest Experience & Operations Leader

HHM Hospitality; Williamsburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Wellness program

Professional development

Referral bonuses

Job summary

HHM Hotels is seeking a Front Office Manager to lead hotel front desk operations and uphold guest service and sustainability standards. You will drive guest satisfaction, budget management, and staff development across the front office team.

The role offers growth toward higher leadership positions within the HHM organization, with opportunities to supervise guest services and optimize occupancy while ensuring safety and compliance.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates to meet brand standards and HHM values.
• Improve guest satisfaction scores and overall service quality.
• Monitor front office financial operations and ensure proper controls.
• Develop and monitor annual budgets and forecasts for the department.
• Supervise all guest services department managers.
• Review guest correspondence and incident logs and direct staff accordingly.
• Oversee all vendor and personnel contracts for the hotel.
• Monitor occupancy to optimize room usage and minimize overbooking.
• Create measurable action plans to address service gaps.
• Practice safe work habits and OSHA compliance.
• Perform other duties as requested by management.

Skills

Staff leadership

Training & development

Guest satisfaction

Budgeting

Vendor contracts

Education

Associate/Bachelor degree

Job description

HHM Hotels is seeking a Front Office Manager to lead hotel front desk operations and uphold guest service and sustainability standards. You will drive guest satisfaction, budget management, and staff development across the front office team.

The role offers growth toward higher leadership positions within the HHM organization, with opportunities to supervise guest services and optimize occupancy while ensuring safety and compliance.