Front Office Supervisor: Lead Guest Experience & Team

Schulte Restaurant Group; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group in New York is looking for a dynamic Front Office Supervisor who thrives in a fast-paced hotel environment. You will lead the front desk team, ensure guest satisfaction, and uphold our service standards across arrivals, departures, and in-house needs.

The role requires solid knowledge of front desk operations, strong leadership, and the ability to multi-task while maintaining accuracy.

Qualifications

• In-depth knowledge of hotel front desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed guest expectations.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Keeps track of rooms to ensure accurate status and readiness for check-in.

Skills

Front Desk Ops

Leadership

Guest Service

Job description

Schulte Hospitality Group in New York is looking for a dynamic Front Office Supervisor who thrives in a fast-paced hotel environment. You will lead the front desk team, ensure guest satisfaction, and uphold our service standards across arrivals, departures, and in-house needs.

The role requires solid knowledge of front desk operations, strong leadership, and the ability to multi-task while maintaining accuracy.