Front Desk Supervisor: Guest Experience Leader

Schulte Hospitality Group; Victor (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. This role leads the guest services staff in delivering attentive, professional service at the front desk and ensures efficient daily operations across shifts.

The ideal candidate has hotel front desk operations knowledge, strong leadership and communication skills, and a commitment to an inclusive, guest-focused culture. Nights, weekends, and holidays may be required.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Has knowledge of emergency procedures and assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Team leadership

Guest service excellence

Effective communication

Problem solving

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. This role leads the guest services staff in delivering attentive, professional service at the front desk and ensures efficient daily operations across shifts.

The ideal candidate has hotel front desk operations knowledge, strong leadership and communication skills, and a commitment to an inclusive, guest-focused culture. Nights, weekends, and holidays may be required.