Front Office Supervisor - Lead Guest Experience & Service

Hilton; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton Orlando is seeking a Front Office Supervisor to oversee daily front office operations, ensuring smooth check-ins and check-outs while delivering memorable guest experiences.

You will lead a dedicated front desk team, set schedules, provide training, and resolve guest issues to maintain service excellence and lobby flow. Join a globally recognized hospitality leader with strong career growth and comprehensive benefits.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton Orlando is seeking a Front Office Supervisor to oversee daily front office operations, ensuring smooth check-ins and check-outs while delivering memorable guest experiences.

You will lead a dedicated front desk team, set schedules, provide training, and resolve guest issues to maintain service excellence and lobby flow. Join a globally recognized hospitality leader with strong career growth and comprehensive benefits.