Luxury Front Office Supervisor | Lead Guest Experience

Hilton; Orlando (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Travel discounts

Employee stock purchase program (ESPP)

Parental leave

Job summary

Hilton’s Conrad Orlando at Evermore is seeking a Front Office Supervisor to lead the front desk team at a premier luxury resort. You’ll supervise daily front office operations, ensure smooth check-ins/outs, and deliver personalized hospitality experiences aligned with Hilton’s service standards.

The role emphasizes leadership, guest satisfaction, and seamless lobby operations in a luxury resort setting, with opportunities to mentor staff and contribute to a world-class guest journey.

Qualifications

• Passion for hospitality and guest-centric service.
• Strong communication and leadership abilities.
• Ability to manage and train front office staff.

Responsibilities

• Supervise front office team: lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Job description

Hilton’s Conrad Orlando at Evermore is seeking a Front Office Supervisor to lead the front desk team at a premier luxury resort. You’ll supervise daily front office operations, ensure smooth check-ins/outs, and deliver personalized hospitality experiences aligned with Hilton’s service standards.

The role emphasizes leadership, guest satisfaction, and seamless lobby operations in a luxury resort setting, with opportunities to mentor staff and contribute to a world-class guest journey.