Overnight Front Desk Supervisor: Lead Guest Experiences

Hilton; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Wellbeing resources

Job summary

Hilton Orlando Lake Buena Vista is seeking an Overnight Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences at our Walt Disney World® property in Orlando.

This role requires 2+ years of front desk experience, supervisory capabilities, and proficiency with hotel management systems. You will ensure smooth check-ins/check-outs, manage lobby flow, and mentor staff in a fast-paced environment, embodying Hilton's hospitality values.

Qualifications

• 2+ years of front desk experience
• Supervisory experience preferred
• Strong leadership and communication skills
• Proficiency with hotel management systems
• Customer-focused and detail-oriented
• Able to adapt in fast-paced environments

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs
• Create team schedules, assign tasks, and conduct pre-shift meetings
• Provide training and real-time feedback to staff
• Manage lobby flow and adjust coverage to maintain service efficiency
• Assist in guest issue resolution and escalate when needed

Skills

Leadership

Communication

Problem solving

PMS software

Customer focused

Detail oriented

Adaptable

Tools

Hotel management systems

Job description

Hilton Orlando Lake Buena Vista is seeking an Overnight Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences at our Walt Disney World® property in Orlando.

This role requires 2+ years of front desk experience, supervisory capabilities, and proficiency with hotel management systems. You will ensure smooth check-ins/check-outs, manage lobby flow, and mentor staff in a fast-paced environment, embodying Hilton's hospitality values.