Guest Services Supervisor: Lead Front Desk Team

Hilton Garden Inn and Home2 Suites Orlando Downtown; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

medical

dental

vision

disability

life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn and Home2 Suites Orlando Downtown is seeking a Front Office Supervisor to oversee guest services, ensure smooth operations, and deliver outstanding guest experiences. You will train, direct, and coach the front desk team, resolve issues promptly, and liaise with housekeeping and reservations to maintain high service standards.

A professional, guest-focused approach is essential. Comfort with cash handling and front desk procedures is required, and you will contribute to a

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Supervise front desk

Train and coach staff

Customer service

Interdepartmental liaison

Job description

Hilton Garden Inn and Home2 Suites Orlando Downtown is seeking a Front Office Supervisor to oversee guest services, ensure smooth operations, and deliver outstanding guest experiences. You will train, direct, and coach the front desk team, resolve issues promptly, and liaise with housekeeping and reservations to maintain high service standards.

A professional, guest-focused approach is essential. Comfort with cash handling and front desk procedures is required, and you will contribute to a