Front Office Supervisor — Lead Guest Experience

Schulte Hospitality Group; Memphis (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance options

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets, etc.

Job summary

Schulte Hospitality Group is seeking a Front Office Supervisor in Memphis to lead the front desk team, ensure guest satisfaction, and manage daily operations. The role emphasizes service excellence, staff training, and efficient room status management.

Responsibilities include supervising guest check-ins, coordinating staff schedules, and maintaining high standards of professional conduct. This full-time position offers a robust benefits package and opportunities for growth within SHG.

Qualifications

• In-depth knowledge of hotel Front Desk operations
• Basic math skills to handle guest transactions
• Ability to communicate effectively verbally and in writing
• Strong leadership skills to supervise front desk staff
• Ability to exceed expectations of guests and team members

Responsibilities

• Provide the highest quality of service to guests at all times and anticipate their needs
• Assign duties to staff for efficient department operation
• Assist in training and cross-training associates
• Assist in interviewing and hiring new front desk staff
• Promote teamwork and associate morale; treat people with respect
• Familiarity with emergency procedures and coordinating with the Emergency Response Team
• Monitor daily room status, rates, and packages to optimize occupancy
• Maintain accurate walk-in and reservation lists and VIP arrivals
• Ensure prompt and courteous guest service and smooth check-ins
• Pre-register guests according to standards and manage staff schedules

Skills

Leadership

Team player

Multi-tasking

Customer service

Communication

Education

Front Desk operations knowledge

Basic math skills

Verbal and written communication

Strong leadership skills

Guest service excellence

Job description

Schulte Hospitality Group is seeking a Front Office Supervisor in Memphis to lead the front desk team, ensure guest satisfaction, and manage daily operations. The role emphasizes service excellence, staff training, and efficient room status management.

Responsibilities include supervising guest check-ins, coordinating staff schedules, and maintaining high standards of professional conduct. This full-time position offers a robust benefits package and opportunities for growth within SHG.