Front Office Leader — Guest Experience & Team Coach

Commonwealth Hotels; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401(k) with Company Match

Employee Recognition Programs

Job summary

Courtyard by Marriott Memphis East/Bill Morris Parkway is seeking a Front Office Supervisor to lead daily front desk operations and ensure exceptional guest service. This hands-on role supervises Front Desk Associates, guides check-in/check-out, resolves guest concerns, and maintains Marriott brand standards while coordinating with housekeeping, maintenance and sales.

Ideal candidates have hotel front desk or guest services leadership experience, flexible availability including evenings and

Qualifications

• Previous hotel front desk or guest services leadership experience.
• Experience supervising teams in a fast-paced hospitality environment.
• Familiarity with Marriott brand standards and procedures.

Responsibilities

• Supervise daily Front Desk and Guest Services operations.
• Lead by example in delivering outstanding customer service and hospitality.
• Assist with guest check-in and check-out procedures.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Train, coach, and motivate Front Desk Associates.
• Ensure adherence to Marriott brand standards and hotel policies.
• Monitor room inventory, arrivals, departures, and special guest requests.
• Assist with scheduling, shift coverage, and daily hotel operations.
• Review reports, guest feedback, and service scores to identify opportunities for improvement.
• Coordinate with Housekeeping, Maintenance, and Sales departments to ensure a seamless guest experience.

Skills

Front Desk

Guest Services

Leadership

Customer Service

Brand Standards

Tools

PMS software

Job description

Courtyard by Marriott Memphis East/Bill Morris Parkway is seeking a Front Office Supervisor to lead daily front desk operations and ensure exceptional guest service. This hands-on role supervises Front Desk Associates, guides check-in/check-out, resolves guest concerns, and maintains Marriott brand standards while coordinating with housekeeping, maintenance and sales.

Ideal candidates have hotel front desk or guest services leadership experience, flexible availability including evenings and