Front Office Manager | Guest Experience Leader (Daily Pay)

Schulte Hospitality Group; Memphis (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health & Life Insurance

401(k) Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group in Memphis, TN is seeking a dynamic Front Office Manager to lead the Embassy Suites by Hilton front desk team. You’ll oversee daily check-in/check-out, manage room blocks, optimize guest services, and foster a welcoming, service‑driven environment for all guests and associates.

The ideal candidate has at least three years in a similar leadership role and a high school diploma. SHG offers a robust benefits package (health and life insurance, 401(k) with company match,

Qualifications

• Minimum of three (3) years in similar leadership role.
• Minimum of High School education, post-high school education preferred.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider .
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule .
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required .
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Education

High School Diploma

Job description

Schulte Hospitality Group in Memphis, TN is seeking a dynamic Front Office Manager to lead the Embassy Suites by Hilton front desk team. You’ll oversee daily check-in/check-out, manage room blocks, optimize guest services, and foster a welcoming, service‑driven environment for all guests and associates.

The ideal candidate has at least three years in a similar leadership role and a high school diploma. SHG offers a robust benefits package (health and life insurance, 401(k) with company match,