Guest Experience Champion – Front Desk

Loews Hotels & Co; Coral Gables (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Employee meals

Training & development

Career growth

Job summary

Loews Coral Gables Hotel is seeking a warm Front Office Agent to greet guests, check them in, and ensure a memorable stay near Miracle Mile. You’ll balance professionalism with hospitality in a fast-paced environment and help guests navigate local attractions.

The role requires one year of guest service experience, familiarity with Opera Property Management System, and weekend/evening availability. Loews offers comprehensive benefits and opportunities for growth within a diverse, inclusive team.

Qualifications

• Minimum of one year guest service experience in hotel hospitality.
• Experience with Property Management System; Opera preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.

Skills

Guest service

Opera System

Mobility

Weekend availability

Tools

Opera System

Job description

Loews Coral Gables Hotel is seeking a warm Front Office Agent to greet guests, check them in, and ensure a memorable stay near Miracle Mile. You’ll balance professionalism with hospitality in a fast-paced environment and help guests navigate local attractions.

The role requires one year of guest service experience, familiarity with Opera Property Management System, and weekend/evening availability. Loews offers comprehensive benefits and opportunities for growth within a diverse, inclusive team.