Front Office Supervisor

Loews Hotels & Co; Coral Gables (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid sick days

Paid vacation

Holidays

Bereavement leave

Pet bereavement

Training & development

Tuition reimbursement

Team member hotel rates

Other discounts

Subsidized parking

complimentary meals

Job summary

Loews Coral Gables Hotel is looking for a Front Office Supervisor to lead the guest services team at our AAA Four-Diamond property in Coral Gables. You will be the heartbeat of the front desk, ensuring every interaction reflects our commitment to exceptional hospitality and service excellence.

You will guide a team, oversee daily operations, mentor staff, and coordinate with housekeeping while managing guest expectations and feedback to drive satisfaction and loyalty.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with preceding Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.

Skills

Guest service leadership

Front desk operations

Team mentoring

Budgeting

Opera PMS

Tools

Opera PMS

Job description

Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities
• career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates
• other discounts
• perks and more
• Subsidized Parking Rates
• Complimentary meals in Team Member Café while working

What We’re Looking For:

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are:

• Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
• Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
• Clear Communicator: You engage guests and team members with professionalism and warmth
• Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
• Organized Multitasker: You manage priorities seamlessly in a fast-paced environment

Veterans and military spouses are encouraged to apply

What You’ll Do:

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You’ll Supervise:

Front Desk Team Guest Services

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.