Front Office Supervisor - Lead Customer Care & Scheduling

Closets By Design Boston; Shirley (MA); Vor Ort; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Zusammenfassung

Closets by Design Boston is seeking a Call Center Supervisor to oversee daily office operations and ensure a smooth experience for customers and staff. You will coordinate appointment calendars, manage inquiries, and support sales, production, and installation teams.

Ideal candidates bring 1–2 years of supervisory experience, a friendly, professional demeanor, and strong organizational and computer skills, including Microsoft Office. This on-site role offers a competitive salary and benefits.

Qualifikationen

• Strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Aufgaben

• Coordinate designers' appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise front office staff as needed.

Kenntnisse

Leadership

Coaching

Customer service

Organizational skills

Microsoft Office

Front desk supervision

Tools

Microsoft Office

Jobbeschreibung

Closets by Design Boston is seeking a Call Center Supervisor to oversee daily office operations and ensure a smooth experience for customers and staff. You will coordinate appointment calendars, manage inquiries, and support sales, production, and installation teams.

Ideal candidates bring 1–2 years of supervisory experience, a friendly, professional demeanor, and strong organizational and computer skills, including Microsoft Office. This on-site role offers a competitive salary and benefits.