Front Office Supervisor - Lead Customer Care & Scheduling

Closets By Design Boston; Shirley (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Job summary

Closets by Design Boston is seeking a Call Center Supervisor to oversee daily office operations and ensure a smooth experience for customers and staff. You will coordinate appointment calendars, manage inquiries, and support sales, production, and installation teams.

Ideal candidates bring 1–2 years of supervisory experience, a friendly, professional demeanor, and strong organizational and computer skills, including Microsoft Office. This on-site role offers a competitive salary and benefits.

Qualifications

• Strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Responsibilities

• Coordinate designers' appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise front office staff as needed.

Skills

Leadership

Coaching

Customer service

Organizational skills

Microsoft Office

Front desk supervision

Tools

Microsoft Office

Job description

Closets by Design Boston is seeking a Call Center Supervisor to oversee daily office operations and ensure a smooth experience for customers and staff. You will coordinate appointment calendars, manage inquiries, and support sales, production, and installation teams.

Ideal candidates bring 1–2 years of supervisory experience, a friendly, professional demeanor, and strong organizational and computer skills, including Microsoft Office. This on-site role offers a competitive salary and benefits.