Call Center Supervisor

Closets By Design Boston; Shirley (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Paid holidays

Job summary

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more.

We are seeking a motivated, organized, and detail-oriented Call Center Supervisor with a passion for providing superior customer service. We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless

Qualifications

• Strong organizational skills.
• Friendly, customer-focused attitude.
• Proficient with Microsoft Office applications.
• Supervisory experience (1–2 years).

Responsibilities

• Coordinate designers’ appointment calendars and follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Answer and direct incoming phone calls.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise call center staff as needed.

Skills

Organizational skills

Customer service mindset

Coaching staff

Supervisory experience

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.

We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.

Benefits

• Listed pay of $22-$26.
• Paid holidays and paid time off.
• Health and retirement benefits.
• Open door policy with your manager.

Responsibilities

• Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
• Coordinate administrative functions and support sales, production, and installation teams.
• Answer and direct incoming phone calls.
• Greet visitors and ensure a welcoming environment.
• Manage customer inquiries and provide timely, solution-oriented responses.
• Assist with paperwork, data entry, and maintaining office records.
• Train and supervise call center staff as needed.

Requirements

• We are looking for candidates with strong organizational skills.
• Friendly, customer-focused attitude with a professional demeanor.
• Proficient in computer applications and Microsoft Office software.
• Skilled in coaching front desk staff to deliver exceptional customer service.
• Supervisory experience. Minimum of 1 - 2 years.

Closets by Design - Overview

• Closets by Design is a nationally recognized leader in home organizing systems.
• We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

• Serve Others
• Be a Problem Solver