Call Center Supervisor — Lead Customer Service Team

Closets By Design Boston

Shirley (MA)

On-site

USD 30,000 - 36,000

Full time

7 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Paid holidays

Job summary

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more.

We are seeking a motivated, organized, and detail-oriented Call Center Supervisor with a passion for providing superior customer service. We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless

Qualifications

Strong organizational skills.
Friendly, customer-focused attitude.
Proficient with Microsoft Office applications.
Supervisory experience (1–2 years).

Responsibilities

Coordinate designers’ appointment calendars and follow-ups in our CRM.
Coordinate administrative functions and support sales, production, and installation teams.
Answer and direct incoming phone calls.
Greet visitors and ensure a welcoming environment.
Manage customer inquiries and provide timely, solution-oriented responses.
Assist with paperwork, data entry, and maintaining office records.
Train and supervise call center staff as needed.